Job Description
The UX Project Lead will report to the Innovation Team which serves as the in-house consultants to District Government that work collaboratively to co-create solutions, and drive innovation across all District departments so it is more effective at tackling major challenges in the city, using digital-era tools and approaches.
Interested candidates must submit a resume, and a digital portfolio/visual sample of work (link acceptable). Portfolios should demonstrate professional and/or conceptual project/thinking processes, informational graphics/displays etc.
Specific Duties & Responsibilities:
Support departments in digital service delivery improvement and implementation
- Lead a large-scale transformation that involves multiple stakeholders, constituencies, and agencies
- Be a critical thinker who challenges the status quo and encourages creative ways to overcome roadblocks
- Utilize preexisting research (and collect new data as needed) to inform the redesign of the digital hiring system
- Facilitate cross-departmental workshops mapping business processes and relating them to user research and city technology capabilities
- Conduct usability testing to confirm and identify job applicant and hiring staff pain points as needed
- Create site maps, flow diagrams, storyboards, wireframes showcasing interaction flows, information architecture and designs to combat these pain points and improve the hiring experience
- Support the People Soft expert in prioritizing and implementing system changes based on pre-existing user research
- Utilize UX expertise to design the most seamless and efficient hiring process for front and back-end users
- Apply a UI style guide to create visual designs for all pages on the website within the PeopleSoft system and support testing, refinement, and implementation of those designs
- Lead the implementation of UX and UI changes to the hiring website in collaboration with the Office of Chief Technology Office (OCTO) the Department of Human Resources
- Help set and achieve defined targets of impact by monitoring performance and helping course correct when needed
Minimum Qualifications:
- Bachelor's Degree and/or relevant practical experience in user experience, human-centered design, collaborative solution creation, visual communication, and implementation skill sets
- 10+ years of professional level experience in a relevant field
- Expertise in human centered design innovation, UX design, and visual design, included design research, data synthesis, co-creation, prototyping, testing, iteration, and implementation
- Demonstrated ability in managing complex digital design and implementation projects in a government environment
- Demonstrated ability conducting user research and translating raw data into insights
- Demonstrated ability to display large amounts of information in simple, easy to understand formats
- Ability to work both independently, and cooperatively within a team, leveraging other team member's work and abilities
- Strong interpersonal skills with an ability to build good relationships with teammates, city staff, and diverse community stakeholders.
- Experience facilitating workshops and other meetings with senior-level stakeholders
- Demonstrated ability to summarize and explain complex situations in both written and verbal form
- Strong desire to improve local government services
- High resilience and patience in working with people of varying levels of interest in digital service redesign
- Strong project management background with the proven ability to establish targets and deliver measurable results on time and within budget
- Superior organizational skills and ability to set priorities and respond quickly as priorities change
- Familiarity with PeopleSoft (preferred but not mandatory)
- Familiarity with HTML
- Proficiency in Figma, Miro, Adobe Sketch (or equivalent etc), MS Word, MS Excel, MS Outlook
Work Schedule / Environment:
- In the office four days a week between Monday - Friday, 8 AM - 5 PM
- Rare occasions of before/after-hours work will be needed to capture certain research opportunities
- Office Location: 200 I St. SE, Washington, DC 20003
Job Tags
Work at office, Local area, Monday to Friday